Customer Insights Lead – DTC / eCommerce – Pet Products
£80,000 – £90,000 + Bonus Remote – UK-Based or London Join a market leader in DTC retail brand!
Our client is a high-growth and dynamic eCommerce business making waves in the food retail industry. With a strong market presence, impressive revenue growth, and ambitious global expansion plans, they are passionate about creating innovative solutions for pet owners. This is the perfect opportunity to join a fast-paced, customer-driven organisation that values high performance, rewards ambition, and embraces diversity.
Work with a D2C high growth brand
You thrive in a role that blends customer data analysis with strategic business impact.You want to work with Paid Media, CRM, and Product teams to shape marketing and retention strategies.You’re eager to join a fast-growing, insight-led brand that values experimentation and data-driven decision-making.
Experience working closely with Paid Media & CRM teams to improve conversion rates and LTV.•Skilled in qualitative and quantitative research skills, analysing behavioural, purchase, and customer service data to build actionable insights.•Hands-on experience developing customer profiles, personas, and automated insight systems using surveys and other tools
Driving Creative Success in Paid Media & Acquisition:• Use customer insights to shape messaging, creative direction, and campaign success.•Translate data into actionable content strategies that improve ad performance.
Identify key r etention drivers beyond surveys—unboxing, usage, service interactions.•Work with CRM teams to personalise email & SMS campaigns.•Feed insights into product development and packaging strategies to improve customer experience.
Use quantitative and qualitative data (customer interviews, surveys, purchase patterns) to build deep customer understanding.•28 days annual leave + bank holidays.~ Flexible working hours and remote-first policy.~ Enhanced parental leave packages.~ Explore this unique opportunity to advance your career in eCommerce. Are you ready to make a real impact in customer insights and data-driven marketing?…